Pathetic service from head office and Levis south africa

i would like to inform you. i had 2 pairs of levis with a factory defect. i sent it to Levis cape town head office. t nyokane then dealt with the issue. This was November 2019. I had to follow up a week later and she said she will have the pairs picked up. i got no response so i called and was told factory confirmed a defect and will replace it. A month later i followed up, she said next week i will have the replacement. after teo months i kept asking every week. Eventually she said the one pair will be replaced. i had to confirm its two pairs. i was then told i can pick one up fron store in cpt. went to store picked it up. the other one came after almost three months. wrong size, wrong color and wrong style. i called, she said they will get courier to pick up and replace. courier came picked up and replaced with wrong color and wrong style. i topd her not to call me as i give up, she used to call to say she is calling because she feels its necessry and more personal. this obviousky suited her as i have not had a apology email or anything of the sorts. Absolutely pathetic. i will make sure Lavis head office internation know about this. i will make damn sure everyone hears about it. now i have to wear a jean i didnt want in the first place. And its black instead of blue