Pathetic Customer service

<p>I am extremely unhappy with the service from your factory store in Durban and your head off in Capetown. I had purchased a pair of jeans in November at the branch in Capetown while on a business trip. I hadn't used the jeans immediately as it was not needed so in December when I took out the jeans I had realized it was I had Purchased the wrong size, I then called the Levis factory shop in Springfield, Durban and was very rudely told they cannot help me because of the return policy all I wanted is the correct size, I then a week or two later had gone into the store to speak to the manager who was not available, and got told the same thing by a staff member. I had emailed Levis head office using the email address provided on your website, ********** which to date I have not received any response. I then called the head office in Capetown this morning 4 times this morning and every number the lady who answered the switch had transferred me to went to voice mail. even after being told that there was someone at their desk who would be available to assist me, and that number has gone to voice mail as well, What pathetic service you provide to your customers! Does anyone care to assist me, all I want is a smaller size because I somehow ended up with a bigger size after paying for the item? I have my original Invoice which is now fading away and wouldn't be clear for much longer! I wonder if this attempt would even get a response! Is it such a crime to have picked up the wrong size that you won't exchange something that I paid for?</p>