Overdue refund!

I am appalled by the poor service from the online store. I am waiting on a refund from my online order since 14 May, and no one is responding on any media. What an unprofessional, poor service platform. The two ladies who both sent me a script email (which was exactly the same)- Zakiera Mahatey and Nureesa Gribble- did not care to update me or respond to my follow up emails. Another guy, Luvuyo, from call centre *** who sounded very sympathetic, and assured me he will sort it out, is no where to be found. How insane is it that the customer must fight to get their money back and no plausible explanation is provided. You are losing a lot of clients by performing like this. I need this to be sorted out urgently.