No points earned on online purchases - poor customer email service

Dear Levi I have made 4 purchases online - I am a red tab member and own almost 20 pairs of Levi's. I made a purchase on 16/03/2023, 09/03/2023, 24/02/2023, 15/02/2023.....and NO POINTS were earned.

I visit the canal walk store regularly and have received all my points for in store purchase but ZERO points for online.

I have sent an email about it - nothing came of it - only an email saying 'the issue has been resolved'- which it has not been resolved - I did not get my points!

Levi's are expensive - so it might look like a non-issue but if you buy as often as I do, it makes a difference. I only have Levi's in my closet, not other brand jeans. My husband as well.

I am very disappointed with the online store - I rather go to the canal walk branch but it's frustrating when you don't get your size.