Levis - Unprofessional

The online service is absolutely unprofessional and I am being ignored on their complaints platform and with emails I send I contacted Levis on 27 May 2024 about a defective pair of Levis Chinos and was given reference 704963 . I received an email from Adrian Louw promising to attend by Monday 3 June 2024 and I am still waiting. Is there a problem at Levis, are they not interested in customer problems? Social Media is a powerful tool to inform the public that Levis are not interested in your problem and perhaps disgruntled customers should resort to this to get some sort of reaction out of Levis. Please attend to my complaint. I had a similar problem with another pair of the same Levis Chinos in another colour purchased from Superbalist (obviously these products are problematic). I complained around the same time and I received advice of a refund a week ago and have already received the funds. Chalk and cheese in terms of professionalism.