TH
Tasneem H
1 reviews | Active since Jun 2024
03 Jun 2024, 16:50
Levi’s South Africa - Unprofessional
I have contacted Levi’s South Africa on the 13th May god a return. Feedback on 27/5 from Adrian Louw at support was that my return is being sorted. Today is the 3/6 I have had no feedback as to when I will receive my refund? The online service is absolutely unprofessional. I have sent a message on Instagram messenger to ask for assistance but even on that platform I am completely ignored.
Helpful (0)
Replies (5)0
Replies (5)
Levi's's replyOfficial
03 Jun 2024, 16:58Hi Tasneem,
I sincerely apologize for the experience you had with our online platform. Your feedback is important to us, and I will personally look into the issue to ensure it is resolved as soon as possible.
Thank you for bringing this to our attention.
Best regards,
I sincerely apologize for the experience you had with our online platform. Your feedback is important to us, and I will personally look into the issue to ensure it is resolved as soon as possible.
Thank you for bringing this to our attention.
Best regards,
Levi's's reply03 Jun 2024, 16:58
Official
Hi Tasneem,
I sincerely apologize for the experience you had with our online platform. Your feedback is important to us, and I will personally look into the issue to ensure it is resolved as soon as possible.
Thank you for bringing this to our attention.
Best regards,
I sincerely apologize for the experience you had with our online platform. Your feedback is important to us, and I will personally look into the issue to ensure it is resolved as soon as possible.
Thank you for bringing this to our attention.
Best regards,
TH
Tasneem H's updateReviewer Update
03 Jun 2024, 17:18Thank you I will await feedback.
TH
Tasneem H's update03 Jun 2024, 17:18
Reviewer Update
Thank you I will await feedback.
TH
Tasneem H's updateReviewer Update
07 Jun 2024, 12:03Please note that my refund has still not been processed after many mails back and forth? I requested that this matter be finalised by Thursday 6/6/2024 today is 7/6/2024 still not finalised. Received a mail from support but no indication of finalisation? Ongoing since 27/5 it’s almost end of June?
TH
Tasneem H's update07 Jun 2024, 12:03
Reviewer Update
Please note that my refund has still not been processed after many mails back and forth? I requested that this matter be finalised by Thursday 6/6/2024 today is 7/6/2024 still not finalised. Received a mail from support but no indication of finalisation? Ongoing since 27/5 it’s almost end of June?
Levi's's replyOfficial
10 Jun 2024, 09:39Hi Tasneem,
My sincere apologies for the delay in receiving your refund
And I understand the frustration, I will reach out to the online team again & ensure that they prioritise this refund.
Best Regards
My sincere apologies for the delay in receiving your refund
And I understand the frustration, I will reach out to the online team again & ensure that they prioritise this refund.
Best Regards
Levi's's reply10 Jun 2024, 09:39
Official
Hi Tasneem,
My sincere apologies for the delay in receiving your refund
And I understand the frustration, I will reach out to the online team again & ensure that they prioritise this refund.
Best Regards
My sincere apologies for the delay in receiving your refund
And I understand the frustration, I will reach out to the online team again & ensure that they prioritise this refund.
Best Regards
TH
Tasneem H's updateReviewer Update
11 Jun 2024, 09:42I have logged this complaint 3/6 with all due respect nothing has been sorted since you made the first promise? I will now proceed to take the matter further with the E-commerce Consumer Council as this is what Levi is promising in terms of refunds: < Levi.com LEVI'S Returns and Exchanges View More FAQs + How and when will I receive my refund?
|
| Refunds can take up to 10 business days to
|
| show up back in your account. Refunds are
|
| issued in the original form of payment. Gift
|
| returns are refunded to the original purchaser.
None of the above has been adhered to. I am supposed to be refunded R874.00 but it’s like I am fighting for R8million.
|
| Refunds can take up to 10 business days to
|
| show up back in your account. Refunds are
|
| issued in the original form of payment. Gift
|
| returns are refunded to the original purchaser.
None of the above has been adhered to. I am supposed to be refunded R874.00 but it’s like I am fighting for R8million.
TH
Tasneem H's update11 Jun 2024, 09:42
Reviewer Update
I have logged this complaint 3/6 with all due respect nothing has been sorted since you made the first promise? I will now proceed to take the matter further with the E-commerce Consumer Council as this is what Levi is promising in terms of refunds: < Levi.com LEVI'S Returns and Exchanges View More FAQs + How and when will I receive my refund?
|
| Refunds can take up to 10 business days to
|
| show up back in your account. Refunds are
|
| issued in the original form of payment. Gift
|
| returns are refunded to the original purchaser.
None of the above has been adhered to. I am supposed to be refunded R874.00 but it’s like I am fighting for R8million.
|
| Refunds can take up to 10 business days to
|
| show up back in your account. Refunds are
|
| issued in the original form of payment. Gift
|
| returns are refunded to the original purchaser.
None of the above has been adhered to. I am supposed to be refunded R874.00 but it’s like I am fighting for R8million.