LEVI'S SOUTH AFRICA - SERVICE AND QUALITY SHOCKING!!!!

Bought 4 x Levi jeans (style code ********** 82) during December 2017. First 2 jeans tore and didn't think much of it. Second 2 also tore and took it in to your Levi's Shop at Ilanga Mall on 27 February 2018. We were assisted by Osvaldo and Document Nr R29467 were issued to us for an "Quality Assessment " to be done. Was told that I will be called soon with outcome. Went to the Levi shop again on Sunday, 18 March 2018 and was promised to get a call during the day on Monday, 19 March 2018. To date and time nor the shop assistant nor Levi contacted me. Your service is absolute poor and shocking for such a famous and quality brand. Will NEVER purchase a Levi again!!!!