Levi’s South Africa-could this be *****???

I ordered 2 pairs of jeans online in November. Two pairs were delivered, one pair was the wrong colour to what I ordered. Decided to return both as the correct pair was a bit short. Followed correct reruns process online and was told a courier would collect them from me. Courier messaged to say they were collecting but never did. Mailed Levi to advise them and they apologized saying it was due to Black Friday and Christmas back log. I received a mail from Levi saying the courier would collect and then another one following up to find out if they had collected. I told they had not and asked for a tracking number to track collection date. Nothing given. No courier came For over 2 weeks so I mailed a week ago to ask for Levi’s address so that i could courier the jeans back to them and that I would pay the cost of the courier. No response. They take ages to respond to emails. So I have been waiting for my refund for over 2 months and stuck with jeans that I don’t want. Levi’s SA sending the wrong order and then not collecting it and taking so long to resolve the issue seems very suspicious. It seems that this is a deliberate tactic on the hope that I will give up and you don’t have to do the refund. Looks like ***** to me!!!