Levis online pathetic service

I ordered 2 pairs of pants from Levi's online SA in November 2024.Order numbers:LSSA-39941 and LSSA-39841.I returned them in December 2024 as they were too baggy for me.I received no feedback for weeks on my return, so I started inquiring via email in December 2024 and was given a ticket number:760246.I have sent several emails inquiring about my refund but no one is getting back to me.Its always "well get back to you" but you never do, it's always me having to follow up and no one can tell me what's happening with my refund.I even called your customer service number *** which was a complete waste of time as the first time i called on 22 January, I was told my refund will be escalated and I will receive feedback, but still no feedback.I called again on 28 January 2025 but was put on hold for more than 15 minutes, during my work lunch and didn't bother to call me back.Its over 7 weeks now and still no refund.How is this possible?