Levi's Online Nightmare Vol 2. How poor customer service leads to poor brand reputation

Don't ever buy clothes from Levi's Online , that is the worst mistake you can ever do . Rather purchase through trusted sites like Superbalist.com, Bash.com. Levi's online customers horrible at best, I ordered clothes on the 27th of August which I am still waiting for till this day . Whenever I call the customer care team says they're working on it , how can it take 3 whole weeks just to pack items on and ship them to an address. What hurts me the most is that Levi's is a brand I am truly passionate about , I don't wear any other brand i only wear Levi's. If a heritage brand i love so dearly can hurt me so much I have no other choice but to move on... because of poor customer service, poor logistics management, poor everything. I will never recommend Levi's online to anyone , the people there are not serious about ensuring they give good customer services it's just vibes for them.