Levi's ONLINE IS A ****!!! - still waiting for MY REFUND!!

I bought 2 pairs of jeans at the Levi's online store on the 15th November 2024. Upon delivery one pair was to big so I had to return it. I logged a return the following day and did not recieve any communication for days. I was then told that returns will only be collected on the 4th of December 2024 because of some system issue. The package was collected on the 5th December and I never received any communication after that. I sent numerous emails asking about the status of the return as well as my refund but they wouldnt respond. Then I started being told that the issue is being escalated, this happened three times. And then on the 9th January 2025 I recieved an email saying they could not find any levi's jeans linked to the waybill, they said the only thing they found were Oxford Sandals!! And I'm asking myself what are they talking about?! A pair of jeans was collected at my workplace and now i'm being told about sandals?!!!

As things stand Levi's has both the pair jeans and my money!! So I'm being ****med basically. Having read the comments here it seems people are experiencing the same problem but the people at Levi's are just unbothered!

Levi's I want my money!!