Levi’s Online - Difficult to make returns

I purchased a pair of jeans online which did not fit. I logged a return request and it was collected. I received email communication that their inspector at the warehouse ‘detected a strong perfume smell on the jeans’. I was asked to advise on the ‘condition in which they received the item’, the condition being the strong smell of perfume. I am so baffled because how does one even respond to such a nonsensical assessment? What does it even mean? That I wore the jeans? Quite difficult wearing something that did not even go above my knees and I am happy to try them on in front of your team. Will that be to your satisfaction Levis and you will refund my money thereafter?