NC
Nikki C
1 reviews | Active since Feb 2020
17 Jun 2020, 15:30
Item exchanged not received/putrid customer service
I ordered online 2 June 2020 received order 4th June 2020 however I returned it same day before 12 courier collected it as it was too big I then asked to be exchanged for 1 size smaller. It's 17 June and I have not received my exchanged item I have been calling and emailing but no one responds when I call all I get told is oh sorry it's been long u should have received it let me call the warehouse or courier and get back to me well clearly no one gets back.
I want to know what is happening with my order and want it delivered this week still as it's been 3 weeks which I think has been enough damn time for an exchange!!!!!!! I am literally furious as this is putrid customer service especially coming from levi
Helpful (0)
Replies (4)0
Replies (4)
Levi's's replyOfficial
17 Jun 2020, 15:35Good day Nikki
My sincere apologies for the experience,
Someone will be in contact with you as soon as possible to solve the matter.
Kind Regards
My sincere apologies for the experience,
Someone will be in contact with you as soon as possible to solve the matter.
Kind Regards
Levi's's reply17 Jun 2020, 15:35
Official
Good day Nikki
My sincere apologies for the experience,
Someone will be in contact with you as soon as possible to solve the matter.
Kind Regards
My sincere apologies for the experience,
Someone will be in contact with you as soon as possible to solve the matter.
Kind Regards
NC
Nikki C's updateReviewer Update
17 Jun 2020, 15:53Honestly thats all I have been hearing to date it still has not been resolved?
I would like to know what is happening and why has it taken this long to exchange the item seriously from the 4th and it's the 17th today this is not on!
I would like answer and the item delivered.
I would like to know what is happening and why has it taken this long to exchange the item seriously from the 4th and it's the 17th today this is not on!
I would like answer and the item delivered.
NC
Nikki C's update17 Jun 2020, 15:53
Reviewer Update
Honestly thats all I have been hearing to date it still has not been resolved?
I would like to know what is happening and why has it taken this long to exchange the item seriously from the 4th and it's the 17th today this is not on!
I would like answer and the item delivered.
I would like to know what is happening and why has it taken this long to exchange the item seriously from the 4th and it's the 17th today this is not on!
I would like answer and the item delivered.
NC
Nikki C's updateReviewer Update
17 Jun 2020, 15:54No one makes an effort to call back or respond to emails
NC
Nikki C's update17 Jun 2020, 15:54
Reviewer Update
No one makes an effort to call back or respond to emails
NC
Nikki C's updateReviewer Update
18 Jun 2020, 10:08I am still awaiting a call back from someone in customer service that advise they would call back yesterday but never did, I want to know what the **** is happening as I am beyond fed up with this back and forth ****!!!! You people are ****ing putrid it's the 18th my item was sent back on the 4th I am still waiting for exchange, if I do not receive feedback today that it's out on delivery I will be taking this further and that's a promise
NC
Nikki C's update18 Jun 2020, 10:08
Reviewer Update
I am still awaiting a call back from someone in customer service that advise they would call back yesterday but never did, I want to know what the **** is happening as I am beyond fed up with this back and forth ****!!!! You people are ****ing putrid it's the 18th my item was sent back on the 4th I am still waiting for exchange, if I do not receive feedback today that it's out on delivery I will be taking this further and that's a promise