Incorrect sizing / Category listing

I am turning to HelloPeter to warn others since Levi’s do not respond on Facebook and are not helpful on email. The reason I am giving two stars is because the refund process was quite fast, everything else was a zero. We ordered Crocs online. Beautiful shoes, they really looked great!

It was listed under Women’s shoes and we ordered a UK size 6. We have multiple pairs of Crocs. Have bought from Crocs store itself, have bought online Superbalist etc. It is always a UK size 6. When these shoes arrived they were massive. I’m quite sure they wouldn’t even fit my husband who is a size 9. Levi’s customer care insisted this was a UK6. After a lot of back and forth they said that these are men’s shoes and therefore mens sizes. Even though it is listed under women’s footwear. Also, there is NO size guide for shoes on the website. But under “how it fits” it says “classic crocs you’ve come to know and love”. So one can only assume it will be the same UK6 as all the other UK6’s we bought. But they later recant this by saying we cannot use Crocs’ sizes as comparison as this is a Levi’s shoe (it says Levi’s Crocs TM). And UK6 is universal…

My child bought this with their birthday money and needless to say we had to send it back. And even though this was Levi’s fault and incorrect sizing/category listing they refuse to refund the delivery fee. It isn’t a lot of money, but tell that to a child who now has no shoes and has LOST money in the process. Your lack of feedback and not taking responsibility was utterly disappointing.

We asked more than one person to please just check the warehouse and see if there are any shoes that actually say 6/8 underneath since a real women’s uk6 will say 6/8. They’re just not interested in resolving this and was happier just giving a refund minus the delivery fee. A really bad experience with a brand we love.