i am disgusted with service recieved from levis

On the 25th of October I went to levi store is Sandton City at around 07:15 to buy 3 jeans and 2 tops..while busy choosing which jeans I want and wanting to fit on the Jeans we were rushed because the store was closing but to our surprise the store only closed at 20:00, I just had to take my jeans based on my last purchase size, wen I got home it didn't fit me, because the sales consultant at the store was not willing to wait any longer with me in the store..i than decided to take everything back to go elsewhere where I could get beter service, I decided to go to levis in Clearwater mall, when I arrived at the store we were told that we can not return the goods because it was on promotion, and the guy came with a frame with the terms and conditions past in there, when asked if we were told about this I told him no because we were rushed out of the store I was not told anything about promotional policies the only info I had was on my slip and my slip stated for any exchange or return to bring my slip Christine Ndlovu had the nerve to tell me to go on to the internet to read the full terms and conditions I asked her to call the area manager she spoke to Rita Voster whom instructed her to return the goods I only wanted to return the 3 jeans and keep the tops but Rita suggested everything to be returned I told them the tops are at home they asked me to fetch it upon my return they will gladly give my money back which I think giving back of the skippers as well was just plain spitefulness, i went home 30 min drive there 30 min drive back, when i came back to the store i was told they don't have money in the cash and that the nedbank technician left with the supervisor card which they were unable to refund my money on the card, i failed to understand how is it possible that the technician leaves with the supervisors card that was a lie, the supervisor was there at the time, but she was upset because the area manager was willing to help us and than she left so the time we got back there was no supervisor, no one considered my time and my patrol and they still asked me to come back the next day..this is the worst service i received this year throughout the retail environment especially from a store like levis... i want to know how is it possible that a technician left with a supervisor card from the store and i wen will i get my money back please improve on your feedback s****s and informing your clients accordingly. If the supervisor knew what was happening in her store, i would not have been told to drive back home and waist my time and money to come back to a store that doesn't have money and then she runs away for other to apologise for her spitefulness..