1 reviews | Active since Mar 2019
Horrible Service from Levi’s Springfield
I went to Levi’s Springfield on 14/06 to purchase a dress and I enquired about the sizes as I was not sure if the dress would fit, the store attendant advised me that fittings were not allowed at the moments. I then asked for the manager because I wanted to find out if an exception could be made as it was going to be difficult for me to return it, the manager who was on duty approached me and I asked if I could possibly just fit an arm because the rest of the dress appeared to be a good fit. The manager starred me down and then grabbed the dress out of my hand and told me that the dress will not fit me and put it back on the rail. I was very shocked with the service and I told my sister who was accompanying me as she had not seen how it all unfolded, as I was telling her he came back and said that I could have bought the dress and went outside to fit it and return it if didn’t fit, he said he is now advising me. I told him that I was very offended by the whole ordeal because he had already made his own assumptions about this purchase, I let him know I would report him and the bad service and he said okay, danced and walked away.
I must say , this guy did not appear to be at his senses or sober minded, even the people I was with were extremely shocked that he couldn’t even apologize or care at all.
I have never received such horrible service or been so insulted as a paying customer and I expected so much from a trusted brand such as Levi’s
My sincere apologies for the experience you received at our store, I will escalate the matter and we will resolve it as soon as possible to ensure we give our customers exceptional customer services at the stores.
Thank you so much for the customer service feedback, someone will be in contact with you.
Kind Regards
Best regards,
My sincere apologies for the experience you received at our store, I will escalate the matter and we will resolve it as soon as possible to ensure we give our customers exceptional customer services at the stores.
Thank you so much for the customer service feedback, someone will be in contact with you.
Kind Regards
Best regards,
