Failed to delivery reference PNJ***3

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I'm very disappointed with the service i got from Levis. Worse shopping experience ever. I purchased goods on the 29th November 2025 online.

On the 3rd December 2025 I got an email saying my order was dispatched for delivery by Thobani Nxele registration ND 656810 from DPD courier. As all contacts details were shared during shopping day I thought they were going to call on arrival. Absolutely no communication whatsoever from them until afternoon email was sent and said failed delivery attempt.

That was strange because never received any communication from delivery guys. I logged a query with the company the following day which was 4th of December and I received the response from Nureesa Gribble about doing investigations on my delivery and promised to get back to me which also never happened.

On the 5th December I got another message saying Seraj Cassim registration DG73MXZN is having my order and schedule for delivery. At 9h38 I got a call from a delivery guy who never introduced himself only asked about my physical address. That was also strange because information was captured during purchases.

Any way my details was shared with him and eventually said he doesn't do my location but he promised to raise with relevant people. Since then never had from him I called several times to follow up on my delivery. Later on they were pointing fingers at one another Thamy P Nhlanhlo and Malibongwe. Which also unprofessional. Malibongwe said they will delivery before the end of the day. After 5pm I called and story was changed.

Malibongwe said he doesn't have an order with him and asked if he can reschedule for the following day. I agreed with him and when I called in the morning on 6th December another excuse. He said he's a right person to speak to regards this matter and said he's heading to depot once arrived will ask or get the right person to speak to.

I waited almost the whole day until 15PM I called him and he said there's a right person who i must be having this conversation with. I asked him to ask whoever is in charge to call me. Again no call until I call Malibongwe and he gave me the number of Nokwanda Anele. When I called Anele was furious and Anele said she's working for Swift etc and I got mad. She said the person I should be having the conversation with is DPD courier. She said I must call on Monday and asked for Sagren etc. This is my worst ever experience I always Shop online and this kind of service i received from Levi's is absolutely terrible and the courier they are using are like ****a Shop.