Extremely unhappy consumer

I purchased a x2 jeans from Levis on the 2 December 2024 and received the jeans on the 6 December 2024 - I was happy with the turn around time. I fitted both on and the one fitted true to size and the other I was not happy at all then I logged a return and it was approved. I received an email saying my jeans would be collected but there would be a delay coz of BF specials would I understood then there was no communication from Levis or the courier company whose supposedly had to collect item. I contacted the support team and they asked for more details which I gave to them and still now there's no response. I tried calling and I'm getting nowhere, I'm sorry but I will never ever buy from Levis online again and I also don't recommend buying from them as they don't care about their consumers! I'm very unhappy with their service!!!