Extremely shocking and ********** service from such a "big" brand. Levi's SA is a Sham!

Not sure if Levis SA is running a con game or it's just pure incompetancy. Placed an order on their website over 10 days ago, and for days, the order remained as pending despite numerous emails (Some which bounced back for some reason). The only time I got a response is when I posted on their Facebook page, afterwhich the order was changed to "Processing" and then nothing, subsequent emails eventually yielded a "Order has been dispatched" response, and then again, nothing. It's been 3 days since the order was dispatched, keep in mind I live in Fourways, literally a stone's throw away from their Fourways Mall store. I have been trying for the past few days or so to call the call center, but always receive a "Sorry, this call is busy" error. Now my question is, does Levi's SA represent the global brand which brags about high quality products and exceptional customer service, or is the SA outfit a sham looking to rip people off!?? Extremely disappointed at the non-existent customer service from such a big brand