DO NOT BUY FROM LEVI’S ONLINE!!!

Levi’s should stop selling online because they clearly can’t do this properly. On the 11th of November I made a purchase-LSSA-37429 ,one of the items was small so I logged a return on the 14th of November. Return request was approved on the 15th-RMA***. Days went by and nothing from the courier or Levi’s so I email Levi’s and they say because of there was a backlog, returns will only be collected from the 4th of December. On the 29th of November,to my surprise because I did not get any prior notification, I get a call from the courier saying they are outside to collect my return package. The package was given to the driver. Weeks go by and I still haven’t received any communication from the courier or Levi’s. I emailed Levi’s to find out about the status of my return and the consultant said the pickup was logged as unsuccessful,how when the courier took the parcel??? I am so tired of the back and forth. I just want my money!