Dismal and disgusting service from levi.co.za

I purchased a few items online on levi.co.za two weeks ago. After countless emails complaining about non communication from their platform, Nureesa responded to one of my emails giving excuses that they have ran out of stock as if I had bought the whole shipment of garments that they have. I then responded to her email asking for a refund with my banking details enclosed. Can I please get my refund please??? My message to everyone is to stay away from shopping on levi.co.za rather go physically to the Levi's outlets please. Thanks