DISGUSTED WITH LEVI SOUTH AFRICA

I write this with great disappointment. I recently bought 3 jeans. Two are the same and other is a different style. I fit one of the two on and it fit good. I was happy so I just took the same size off the shelf. The different style I fit on and fit good. I went to pay.

Monday comes, and I wear the one the two and im confused why does it feel weird. Anyhow I think nothing of it. The next day I wear the other on and wow it fits totally different. so I compare the two and the one that didn’t fit good is literally a different size even though it has all the same labels on it but if I compare it to each other they are two total different sizes. This is where im extremely disappointed. I go back to change the one that is clearly a defect as the sizing it totally wrong and does not match the size on the label. One of the shop assistants tells me that sometimes the factory makes a mistake it has happened before. All good and well I go try on the new one, until the Manager of the store sends a shop assistant to tell me that they cant change it as I wore the jeans. After I told them I wore the jeans once for the day and realized something is wrong when I wore the other one. The manager didn’t even have the decently to tell me them self. I didn’t want to make a seen, so I take it and say okay ill do an online complaint. All the online person told me was go back to the shop they cant help.

I find this totally disgusting as now I’m sitting with a jeans I can’t wear as it doesn’t fit me. Yet I paid for it. I did nothing wrong, the defect is on Levi’s side. The jeans is completely the wrong size to what it says on the label. Yet now the store doesn’t want to help. Online has stopped replying and I’m sitting with a pants I paid for and can’t wear. On top of that I am a Levi’s fan. I only wear levi jean and have for years. I don’t own any other pants. I have a few T shirts and a few jackets too. Im really disappointed and disgusted with the fact that Levi is basically doing nothing about the problem even though I was not in the wrong and the jeans has a clear defect.