Disgusted! Non existent customer care

If there was a zero star rating that's what they would get. Pathetic afterwards customer service. I should have read reviews before purchasing from this online platform. I logged a return at the beginning of November. I was emailed two weeks later apologizing for the delay and was told that my item would only be collected by the 4th of December! I was declined assistance with going to a store instead. Item was finally collected last Monday. A week later ( technically now a month later) , I have received zero feedback to my queries. For what I thought of as a reputable brand, this was the absolute worst experience. No confirmation of goods received, still no refund. Pathetic! Do not ever be fooled by this pathetic online store. Bringing such a huge brand down! Irate is putting it lightly at this point.