Disgusted

I baught 2 pairs of Levi denims last year and was told by the sales consultant that the one pair of jeans I baught will stretch. And that I should not take any other size. I baught the pair of jeans and off course I will washed them before I wear them. I did buy it on special. Buy 2 for R1200. 00. The other pair are amazing, love them.

I did try last year to take the pair of jeans back and exchange them for a pair I can wear. I didn't want my money back. And I was promised that the jeans will stretch..... BUT THEY NEVER DID. it was a pair of jeans that was brand new and laying in my cupboard. They are brand new.

I went to East Rand Mall where your branch is and asked for a exchange. But was greeted by a rude shop manager. That took my jeans and had the security and staff smell my jeans and said they were washed and can't exchange them. I explained my situation but he was very rude.

I have never been treated so rudely and was embarrassed in front of everyone. It seems the staff just sell and make false promise. And won't help when you return. And treat you bad when you go back.

I am disgusted with that branch and will never buy from them again.

Now I am sitting with a pair of denims I can't wear witch is money wasted. I even sent a email complaint to their customer service on the 14th of Feb and I am still waiting for a reply.