Disappointed customer

Hello Peter, I would like to write of a very unpleasant situation I find myself in with levi’s.

I procured a jacket online in December and returned it due to incorrect size.

The courier company has informed me and showed proof that the item was returned as requested by me and required by them.

To date I have not received my replacement or refund and only get the same response every time I make contact with them.

Here is an example of the mail I get every time.

Dear Valued Customer,

We hope this message finds you well.

We write to inform that due to the recent period of public holidays over the past two weeks, we are currently experiencing a backlog of customer queries. Similarly, our warehouse and courier partners have advised that they too are working through delays in order shipments and return collections as a result of this period.

Please be rest assured that our team is working diligently to respond to each and every query submitted. We remain fully committed to resolving all matters as efficiently and effectively as possible.

We sincerely appreciate your patience and understanding during this time, and kindly ask for your consideration as we work to bring everything back up to speed.

Thank you for your continued support and grace during this time.

Warm regards, Levi's Online South Africa (Customer Service Team)

Hopefully some intervention makes the difference.

Mrs T Muller