Delivery and contact inconvenience

Worst experience I've had with an online purchase to date. After ordering on the 30/05/20 and being told to expect my delivery by 08/06/20 latest, I contact then via email on the morning of the 15/06/20 to no reply and I decided to call on the afternoon of the 17/06/20 to be informed that my parcel is lost in transit and the items I've ordered are out of stock. The fact that I have to jump through hoops to get updated about a lost parcel is an unacceptable inconvenience from Levi's and their courier partner who are lost themselves, and their lack of remorse in the situation.