Damaged shoes and no stock

On Thursday I went to Edgars in Kolonnade to exchange my shoes which had broke after I wore it one day. The lady working for Levis at Edgars told me that she would phone me as soon as she ordered the shoes and recieved them either on Friday or Monday as they have no stock in size 5, I have heard nothing since. The shoes are limited edition which is why I want this matter resolved quickly. I mean, you pay alot for a pair of Levis and the quality is suppose to be good.