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Karisa N

1 reviews | Active since Nov 2018

05 Sept 2025, 14:41

Be careful of their dark washes - the dye comes off onto everything even after multiple washes

I bought a pair of Levi 720 high rise super skinny jeans in dark blue wash from Woolworths on 19 June (delivered on 27 June). On 8 Aug I logged a support ticket via *** as at that stage I had already washed the jeans multiple times, and still every time I wore it the blue dye kept coming off onto my hands, my other clothing items, even any furniture piece I would touch while wearing them. They only responded to my ticket on 29 Aug & basically told me I should just keep washing them... which is a very poor & extremely lazy way to deal with this matter. I have given up on even wearing the jeans because it's an awful experience doing so (and it's ruined other clothing items of mine). A very disappointing & complete waste of money + very poor customer service.

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Replies (1)
Levi's
Levi's's reply11 Sept 2025, 07:20
Official
Hey ,Karisa apologies for the inconvenience caused by the dye transfer on our dark wash jeans. Your feedback is important to us, and has been escalated this concern to our quality team to ensure it’s addressed. Thank you for bringing this to our attention.