Bad customer service

I placed an order on the 26th of June 2024. My order was suppose to arrive on the 28th of June. I contacted the courier service to enquire about my package which is DPD and I was told my package would arrive on the 2nd of July . I called the courier service and I was told my package was lost on transit in which the courier company or Levis communicated with me. I called the Levis support team on Monday I was told they are aware of my lost package and working on it . It’s my first time ordering online I didn’t expect such service. Levis does not provide any communication whatsoever . I would not recommend anyone buying online from Levis . My order number is LSSA-28668 . At this point I want a refund for my jeans.😡😡😡