BAD CUSTOMER SERVICE

Good day I trust that you are well. I was at the Levi's store at the mall of Africa yesterday (30/06/2018) and (01/07/2018), during their sale on jeans (I. E. Buy one get one free). I was looking specifically for the skinny jeans (510 with a size 30/30). I believe that this was a limited edition in terms is the 30 length just to see how the market responds to it. This was great for me as the fit is great. I spoke to a sales guy to keep the last two pairs that he had available and I was to collect today. Unfortunately by the time I got there on the 01/07/2018 it was sold. Firstly this was not a very comforting thing for me as they assured me that they would keep it for me. Anyway I was fine with that as the sales guy that helped me yesterday and today assured me that they can bring it in for me from another branch. He phoned me later on during the day but was persistent that I buy any other two pairs for now, just to secure the sale, and that once the transfer of my wanted jeans finally comes in, then I could bring it in for exchange. My question to you now is what is levis policy regarding this? Firstly I find it absolutely disturbing that this was the only solution as I can guarantee you now, most retailers do not work like this. The fact that I was at the store during the Sale period means that I should be liable for this discount. Every store works this way. If there is a Sale, and I the customer, can prove that there is stock elsewhere, then the store brings in the goods for me , and the discount still honored. Why should I buy two pairs that I am not going to use, keep them until the transfer of the wanted pairs come in, and then do an exchange? Surely this does not sound correct at all. I await your feedback as soon as possible as I was not prepared to buy jeans and keep it until they bring in my desired size. That just does not make sense to me at all.

I also sent a mail to their marketing on ********** and to date have not heard from them as yet.

All I need is for someone to get back to me.

Thank you