KL
Kim L

1 reviews | Active since Jul 2024

02 Jul 2024, 10:12

Absolutely disgusting service from Levis online...

I have been tearing my hair out trying to get Levis to refund an unfilled order from 1 May. What started off as a very engaged customer experience with Adrian Louw has simply turned into nothing.... No refund, no replies to emails, no response to messages on social media. I have been threatening to go wild on social media unless my request is attended to but its apparent they simply dont care about that. Wish I had read the reviews on HelloPeter and I would have seen how many other people have a similar complaint. How can such an international brand be prepared to be associated with such a POOR local service provider. Whoever the South African distributor of Levis is should be absolutely ashamed at your customer service.

Will someone now respond to me as they promise to all the other bad reviews on here?

0
Replies (3)
KL
Kim L's update02 Jul 2024, 10:27
Reviewer Update
Just a side note from me. I have worked fairly high up in a large retail corporation in the UK and if I saw these stats on Hellopeter, someones job would be on the line. How can a company like Levis accept that of 172 review 105 are one star terrible reviews. Whoever Adrian Louw is should google his name and see the terrible reviews online. How can you accept this????
Levi's
Levi's's reply02 Jul 2024, 10:46
Official
Thanks for getting in touch. Sorry for all the trouble caused with this purchase.  I look forward to making this right, and my apologies again for this experience & reach out to the online platform to find a resolution.
KL
Kim L's update12 Jul 2024, 11:11
Reviewer Update
So since my review there have been a further 8 bad reviews with similar stories.... Levis South Africa - Are you ******* in disguise? I still have not had my refund.