EM
Ernestacis M
1 reviews | Active since Sept 2018
30 Nov 2024, 07:28
****
I received my order, and wow I must say. The jeans I received are ****. And now comparing them to the in-store they are completely DIFFERENT. And I’m trying to return them to get another size or different denim but it doesn’t allow me to. So what do I do in this situation
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Replies (3)EM
Ernestacis M's updateReviewer Update
30 Nov 2024, 16:18Levi’s online sell **** merchandise, and don’t edit the **** word please cause they are ****. Now I come from the store and people the jeans in store and online purchase are totally different so beware. The major reason I state this is because, the Stiching is off and then the back is stretched. The fabric is very weak on the touch of hand and the smell of the denim is also suspicious. This is making me now under that it’s **** or that it’s a reject. The zip also throws everything of.
EM
Ernestacis M's update30 Nov 2024, 16:18
Reviewer Update
Levi’s online sell **** merchandise, and don’t edit the **** word please cause they are ****. Now I come from the store and people the jeans in store and online purchase are totally different so beware. The major reason I state this is because, the Stiching is off and then the back is stretched. The fabric is very weak on the touch of hand and the smell of the denim is also suspicious. This is making me now under that it’s **** or that it’s a reject. The zip also throws everything of.
Levi's's replyOfficial
02 Dec 2024, 11:09 Thanks Ernestacia for getting in touch , apologies for any inconvenience with your online purchase , I can assure you that products sold online are the same from the in store and not rejects. I have logged a ticket with our support team to assist you with your return.
Levi's's reply02 Dec 2024, 11:09
Official
Thanks Ernestacia for getting in touch , apologies for any inconvenience with your online purchase , I can assure you that products sold online are the same from the in store and not rejects. I have logged a ticket with our support team to assist you with your return.
EM
Ernestacis M's updateReviewer Update
02 Dec 2024, 14:51Thank you Levi’s for appointing Andrian Louw to handle my query, he was so prompt and apologetic about my experience and insured me that he will find a better outcome for both me and the Levi’s brand.
Thank you Andrian Louw
Thank you Andrian Louw
EM
Ernestacis M's update02 Dec 2024, 14:51
Reviewer Update
Thank you Levi’s for appointing Andrian Louw to handle my query, he was so prompt and apologetic about my experience and insured me that he will find a better outcome for both me and the Levi’s brand.
Thank you Andrian Louw
Thank you Andrian Louw