The Owner himself does not know how to treat his clients

On the 31st of January, I dropped and outfit off for dry cleaning at the Levingers Mall Of Africa. After speaking to the lady and signing in the garment,she referred me to my receipt and told me that collection should be after 4pm on Friday the 02nd February.I got to the mall at 5pm and the outfit was still not in their premises and she then told me that the receipt says anytime BETWEEN 4pm and 8PM.Is a client expected to wait at the dry cleaner for 4 hours with not having an indication of when it will arrive?Eventually the manager, an older Indian gentleman walked in at around 6-15pm and wasn't bothered about what had happened or listened to what I had to say constantly cutting me off,and rather proceeded to tell me about Levingers being a franchise and him being the owner.How does that explain why a customer needs to sit outside his business for 4 hours without even a courtesy call?His attitude was unbelievable and dismissed my argument without even taking the time to give me proper eye contact and a reasonable explanation.So being the owner of this franchise,does that give him the right to dismiss a client?I am utterly disgusted with his behavior,and if this is the face of a franchise like he said,it really needs to be reconsidered.I will NEVER use this branch again if this is the kind or service that is provided.