Terrible Service from Franchise owner Shamir

On the of the 25th of October 2017 I took in my suite to be dry cleaned . They said they will have to put it through on the delux option . I did as told because its all white . The friday on collection I went to fetch it is was damaged like someone used a ***** comb to clean it . I had a function the next day which is the saterday . They told me it won't be possible . I disagreed and said it should be done . I couldn't get a hold of Shamir ( the franchise owner) . I drove myself with the suite to their factory in Sandton . Finally i got a hold of Shamir . He promised he would fix it and took the responsibility on his own hands . He said he would refund me the full amount as well as my fuel which I had to drive two days to Sandton and back home in pretoria . To make it worse the suite was'nt even clean . I told him as a professional I would like to meet up with him in order to give him tips on how to run a business and he never responded . That franchise has no customer service and he doesn't treat his customers fairly . It's the 21st of November 2017 and still no refund . I urge you's not to make use of them as there are so many dry cleaners . You don't want to experience such a thing .