Shocking shoe repair workmanship and feedback/service from Management

<p>On 7 May 2016 I took a pair of heels to Levingers Rivonia for some repair work. The one shoe had torn on the left side and I asked the cobbler if he can repair it - which is agreed he could, by stitching it and placing a small patch over the stitching to reinforce it. I was thrilled and asked him to please do the same to the other shoe so that they would look the same. </p> <p>On 11 May 2016, I went to collect my repaired shoes (and pants that had been tailored) and at the same time dropped off a pair of boots that needed reinforcement over the toe area and one boot (exactly the same style and colour) that need only the heel reattached. I clearly specified and repeated myself that the shoemaker be careful to not mix up the repair requirements because they look the same. I was assured it would be marked clearly and not to worry. I mentioned that I needed the boots for a business trip to Cape Town on 16 May and it was advised that I could collect them on 14 May.</p> <p> </p> <p>I did not open the sealed bag with the 'already repaired' heels (that needed stitching) and tailored pants until Friday 13 May 2016 when I was starting to pack for my trip. On opening the bag, I found that my pants were beautifully tailored but my heels had not been repaired at all! i immediately phoned Levingers Rivonia and spoke to a helpful lady named Martha. She apologized profusely but told me that the Cobbler was not working over the weekend. I told her I needed these shoes for my business trip so she could contacted two other Levingers stores to see if they could assist - but this was unsuccessful. Martha contacted me back and said that I should bring the shoes in the following day, 11 May, and she would see if she herself could do anything to assist - maybe place a small patch in the interim - I was very grateful for her attempt to try assist. </p> <p> </p> <p>On 12 May I went to collect my boots - this time I checked them immediately and I was devastated and angry. All 3 boots had toe reinforcements, the workmanship was shocking, the patches different shapes and terribly untidy and there was glue all over the toe areas - not to mention the 3rd boot that didn't need te toe reinforcement and only the heel repair, now meant I couldn't even wear that pair of boots!</p> <p> </p> <p>I had to leave my boots there and poor Martha apologized again and said she would discuss it with the owner and I would be given feedback. Furthermore, for the 2nd time, it was mentioned that the cobbler smokes 'gange' so he forgets things sometimes! Needless to say I didn't have my boots for my business trip and the likelihood of the boots being 'wearable' again is almost nil. Nevertheless, I had no choice but to wait for feedback. This was almost a month ago now and I still have no call or feedback. I tried calling the owner's cell today and received no answer - so I left a very clear voice message asking her to call me back about this matter. Still no response. </p> <p> </p> <p>Main total this has cost me over R650 not to mention the petrol up and down and the time costs. I still am not able to wear my heels as they are not repaired, I still have no boots and I still have no idea how this is all going to be corrected or if it will. </p> <p> </p> <p>I am am very disappointed and shocked about this and how unprofessionally this matter is being handled - or rather, not handled at all! </p> <p> </p> <p> </p> <p> </p> <p> </p>