Misplaced Shoes and No reimbur*****t

I dropped off my shoes at the EY Levingers sometime in March 2020. Unfortunately due to lockdown, I never received them back. When it became clear that we would not be going back to the Office in September 2020, I enquired about where I could collect the shoes. I was then given contacts for Veronica Pakoue to assist me to locate the shoes. When I spoke to Levingers I was told that the shoes were in Hyde Park. From there I was later informed by Veronica that the shoes were mistakenly sent to Alexander Forbes but had been located and then sent to Benmore and I could come collect them. My partner went to Benmore the same day to collect the shoes.This was around Oct/Nov '20. He later returned without the shoes informing me that they said they could not find the shoes. I called Veronica who confirmed that the shoes were at the branch and that she would call them and get back to me. My partner returned to the branch again and was told again that they could not find the shoes. Since then I have been to the branch 3 times and made several calls to the shop only to be sent back and forth by Lorraine and Veronica regarding the whereabouts of the shoes. I have made recordings of my visits as well as phone calls to Veronica which confirm that the shoes were at their branch and that they have now misplaced them.

I have sent a demand letter for the shoes to be returned or to be reimbursed for the value of the shoes and have been ignored by both Veronica and Charmaine Krishna. Its been over a year and still no return of the shoes or a refund.