Harvest Place Branch - Incompetence

When arriving in the branch, your lady in the store took time to assist me as she was unable to put staples in the correct way into the stapler. I assisted her to speed the process along. She was not using her glasses as she has very poor eye sight which I think you as a company should assist her with She never entered in the incorrect details of the 3 piece suit and plain white shirt for dry cleaning Your costs are **********, but because your brand is so well known and I have experienced great service from your other branches, I chose you I tried to call your branch in Harvest Place on 5/10/2022 but the number on the receipt and on your brochure are completely wrong. I was expecting to collect the suit on the 5/10/2022 but was delayed due to work constraints and was only able to collect on 7/10/2022 at 4pm On collection of my 3 piece suit on Friday 7/10/2022, there was a note attached o the packet for the attention of your store manager, stating, a white shirt was missing and for her to check with the dry cleaner it came from. The lady in the store only saw the note when I pointed it out to her which means she is not doing her job. Her excuse was that she was not in on the 6/10/2022 as she was dealing with some labour issue (you might want to check this out) but the date on the note is the 4/10/2022 Your branch manager and staff had the whole of the 5th, 6th and 7th to read the note on the packet, but no-one read the note When confronting her, it was established she didn’t capture the clothing correctly and goodness only knows what has happened to my white formal shirt Your lady in the store phoned Vicky, who is copied into this communication. When the store manager handed me the phone to speak to Vicky, Vicky disconnected the call. Your store manager then called a gentleman, who I did not get the name, and I spoke to this gentleman who I made arrangements with to collect my shirt at 8am on Saturday morning as I needed the shirt for that day for a wedding. Needless to say, this did not happen. He even wanted to deliver the shirt to Avianto by 9am – which I am glad I did not agree to, or else there would have even been more of a disaster if the shirt was not delivered. I then spoke to Vicky again on Saturday morning, who apologised for the “inconvenience”. This is far from an inconvenience. It’s a complete let down in the trust put into Levingers. I had trousers I wanted to get dyed, but I took them from your branch and I will spend my money elsewhere as I will NEVER be using the services of Levingers ever again. Furthermore, I had to ask your store manager what happened to my suit hanger, and it was not returned to me. I even emailed the Harvest Place email address, also copied herein, but to date, I have had no reply. It took me looking through the hangers in the store to locate it. I advised Vicky that none of the numbers on the receipt and brochure work, and she said she noted it – but I doubt that too will get fixed Harvest Place is a gem in Kempton Park, and the quality of the stores in there indicate a higher quality should be expected. But if you cannot even log in shirts and clothing correctly, goodness knows how your business is going to survive. In the store on Friday I tried calling a few numbers the store manager gave me, only to get cut off and ignored. I finally got Vicky’s number, but I have had to chase her to find out what the status is and get the claim form. Customer service here is appalling I suggested to the lady in the branch to call customers who had collected their dry cleaning recently to see if they may have an additional white shirt. I am note sure what I have to suggest this I also suggested to the lady in the store to get Vicky to send me pictures of the white shirts she was looking at in the dry cleaners you use, this has not happened. I shared a picture of the shirt make with Vicky – but I am quite confident she has not bothered to look at to see where the white shirt is Your claim form does not cater for two things: Original shirt purchase costs Replacement shirt costs I have had to purchase a replacement shirt for the wedding because of your stores’ incompetence and you WILL refund the costs of both. And you’re lucky I am not charging you the additional diesel costs for having to travel to get the replacement shirt needed for the wedding.