EXPENSIVE & PATHETIC SERVICE FOR THE PRICING

<p>To whom it may concerm,</p> <p> </p> <p>On 30 May, I dropped off my two pairs of boots at the N1 City branch in Goodwood, Cape Town. The male assistant informed me that it would take over a week to have my shoes repaired. I then said that it was too long and I would take my boots to another service provider. To hold onto business, he then stated that he would have my boots ready 5 June (which is also stated on the receipt).</p> <p> </p> <p>Monday, 5 June, I went to the shop to pick up my shoes. When I arrived, he firstly could not find my boots. When he eventually found it, he informed me that it was NOT ready and that he would call me on Wednesday and then I could fetch my boots. Until now, I have not received any call or communication from the shop!</p> <p> </p> <p>This is extremely bad service. To hold onto to my sale, the male assistant promised me a service that he could NOT deliver and DID NOT deliver! I would not have thenc ontinued to render the services as my boots were an URGENT need,</p> <p> </p> <p>Also note: I had already paid R357.00 for this pathetic service, ONLY because the assistant stated that my shoes would be ready on 5 June!!!</p> <p> </p> <p>I am appalled at this service! I would like to have my boots ready by TODAY!</p> <p> </p> <p>Finally, I want a rebate/ waive on the payment I had to make for this pathetic service!!!</p> <p> </p> <p>I hope to get a response from the company before 12 today!</p> <p> </p> <p> </p>