Disgusting service. Damaged my items

Good evening

I have utilized the services of your Norwood mall franchise in Johannesburg a few times and the service has been fairly good until today.

Last week I took a few items in for repairs: Two pairs of boots one for re sole on the heel and another to have the sole re glued on. Two bags: one fabric for stitching where the fabric tore and a leather one where I needed the straps stitched. A men’s jacket which needed to be stitched where the fabric had torn along the seam.

The total cost was around R600 which I paid upfront.

I went to collect my items today only to find my leather handbag full of stains on the front which I can categorically state were NOT present when I handed the bag in.

The two ladies in store - I am not sure if one is the franchise owner - were the same ladies who took the goods when I originally brought them in. They both tried to tell me the stains were already there over and over again despite my saying they were not and having both my daughter and PA with me, both of whom saw the bag beforehand and said the stains were not there.

Eventually they agreed to keep the handbag and attempt to get the marks out.

The level of service was appalling and I am disgusted at the state of my handbag. As a brand in a competitive market any company can ill afford such recklessness and lack of customer service.

I hope my handbag will be returned to me without stains but my expectations are very low and I will therefore sustain the loss of an item I paid over R2000 for.

I will never again utilize the services of Levingers and will advise anyone I know to stay away.

Perhaps head office would like to take recourse before the brand is further damaged as I am sure I am not the only dissatisfied customer.