Castle gate branch cannot remove stains

Castle gate branch: If you can avoid them. They charges me R350 to wash a duvet cover with some stains on and i received it back with the stains after I specifically pointed the stains out and they made a note when I booked it in. Even on the website it says “we specialise in stain removal”. What a joke. Eventually I just sat at home with some Jik and removed it myself. Daylight *******. Also, they damage everything with these massive staples on a small tag. 4 industrial staples on a small tag