BAD CUSTOMER SERVICE AND ATTITUDE OF MANAGER

I DELIVERED A PAIR OF SHOES ON 14/1/15 TO BE DYED, NOTIFIED THE STAFF THEY MUST PLEASE LET ME KNOW THE COST OF THIS BEFORE THEY PROCEED, KEPT GOING IN TO SEE WHAT IS HAPPENING THEY WILL LOOK INTO IT AND LET ME KNOW, NOTHING, LEFT MESSAGES FOR THE MANAGER TO CONTACT ME, EVENTUALLY ON THE 18/5/15, THEY FOUND MY SHOES OF WHICH THE DYING OF THEM IS DISGUSTING, (R350.00) PHONED THE MANAGER AND SHE SAID WILL GET BACK TO ME ON 19/5/15 ONCE SHE GOES INTO THE SHOP, I HAD TO PHONE HER AS HER STAFF DOES NOT HAVE AIRTIME TO CONTACT HER, NO LANDLINE, NO CALL BACK ON THE 19/5/15, CONTACTED HER AGAIN 20/5/15 LEFT MESSAGE NO RESPONSE EVENTUALLY GOT HOLD OF HER AND SHE SAID THAT THE SHOES HAVE BEEN DYED AND THEIR IS NOTHING THAT SHE CAN DO IF THEY DID NOT CONTACT ME BEFORE HAND WITH A QUOTATION AND WHAT AM I GOING TO DO ABOUT IT, WHATS DONE IS DONE, IF THIS IS A MANAGER OF A STORE AND THE CLIENTS ARE TREATED THIS WAY, IT IS NOT ACCEPTABLE