1 reviews | Active since Jun 2021
********* and unfair treatment from agent
Where do I begin?
Annie, really are just no words for how we were treated, how our lives were affected so negatively by your choices and actions. I hope that you consider your actions in future so that they do not affect others’ lives like you have done to both William and myself and our beloved Coco who lost her life during the move.
We moved into a property and stayed there for 4 years, going into a 5th. We are good paying tenants and spent a lot of our hard-earned cash making the property nicer, I spent about 12k on putting lawn down in the property for example.
You hear from Annie when there is a rental increase, according to some of her other tenants they were hounded with multiple phone calls and emails, however you barely get replies when you need items to be addressed from your side. We moved in to pink stained carpets, brown marks and no carpet cleaning service was provided, I organized and paid out my own pocket after my email about carpet cleaning was ghosted.
It also took close to a year to get our signed contract back. Our toilet lid was broken when we moved in, that was ignored as well, so we kindly left them with the same broken toilet seat when we left.
During lockdown, everyone’s jobs took a knock, I started building a small pet supply business from home and had 3 shelves of stock in my garage, the rest of the junk in the garage was home stuff/ garden stuff. I operated mainly from my mother’s factory and stored just enough for a week in the garage. I had a courier come into the property once a week, if he was already coming into the property for another residence. We then received breach of contract stating I was operating from home, it was rectified within 3 days and I moved everything back to my mums factory and storage.
I then had to inform my clients of my delays with orders due to the move and our agent sending us breach of contract email on my facebook page. (No names mentioned and also nobody knows where I live) Annie decided to take this personally and have her lawyers threaten me with legal action. I was absolutely flabbergasted by her behavior after someone’s job had been so severely affected by this and the stock and business issue had already rectified immediately.
So something she made personal, her following actions were to inform the landlord of her personal dispute with me and have our contract terminated/not renewed a few weeks after the breach was rectified.
All this after 4 years of living and looking after the property so well. She did not act in good faith of being an agent.
I wish I had seen the reviews before going into a contract with Lettingworx, the reviews pretty much sum up our interactions as well. The only positive reviews on this page come from Terrance, I hope moves to a more ethical rental agency.
Firstly, we don’t ever randomly make decisions based on any personal feelings as you’ve alluded to. We don’t have any personal investment in what is a professional relationship with our landlords and tenants. A core pillar of our mandate is risk management for the landlord - everything is done in collaboration with and instruction from the landlord.
You were operating a business (not simply working from home) without permission from a property zoned residential only, on a lease stipulating use for residential purposes only. Thereby putting the landlord at risk due to: (a) the ******* operation (b) financial risk as the property is insured for residential use only. Therefore if, for example, a fire generated from your warehouse (i.e. the garage) there would be the possibility of financial loss to the landlord. We therefore had to email & mail you a formal breach letter and notice to remove your stock & cease deliveries & collection from the garage.
The garage was packed to the rafters (of which we have pictures) – not merely 3 shelves & once weekly courier collection as you now claim. Maybe it was 3 shelves of stock when you started during Covid but the business had grown to a packed garage and the orange & blue courier truck there for collection & delivery almost daily.
RE your allegation “you hear from Annie when there is a rental increase”. This is 100% indicative of your elasticity with the truth. You were given 1 rent increase in 4 years. Due to Covid the owner & myself, again in collaboration, were sympathetic to the loss of income and increased financial pressure that the pandemic brought about on tenants, and rentals remained the same until well after normal business operations resumed, with the first rent increases since Covid coming into effect in 2022 (i.e. as you know this landlord owns a portfolio of units in this complex).
In addition, before all this started, we installed new flooring to the value of R38,000.00 and performed various maintenance. This was well before the termination of the lease.
Regarding initial maintenance when you moved in, on the 6th of August 2018 you sent an email confirming that most of the maintenance work requested had been completed, and that you had forgotten to mention the toilet lid being loose to the contractor. We acknowledge that this may have slipped through the cracks after that, but it was not part of the initial repair work completed and never mentioned to me again.
It is our job to investigate and resolve matters of breach, but for performing this due diligence and acting on instruction from the landlord, you took to slander on Facebook. It was only after this public display that the Landlord decided to 1. Pay an attorney to send you a warning letter – because our landlord’s feeling is that if you attack us you are in fact also attacking her - and 2. to give instruction that your lease would not be renewed for any further term.
If you wish to communicate with us you may contact us, or our lawyer directly (at your cost). We are not interested in engaging with this social media circus that seems to be your form of entertainment.
The LettingWorx Team
Firstly, we don’t ever randomly make decisions based on any personal feelings as you’ve alluded to. We don’t have any personal investment in what is a professional relationship with our landlords and tenants. A core pillar of our mandate is risk management for the landlord - everything is done in collaboration with and instruction from the landlord.
You were operating a business (not simply working from home) without permission from a property zoned residential only, on a lease stipulating use for residential purposes only. Thereby putting the landlord at risk due to: (a) the ******* operation (b) financial risk as the property is insured for residential use only. Therefore if, for example, a fire generated from your warehouse (i.e. the garage) there would be the possibility of financial loss to the landlord. We therefore had to email & mail you a formal breach letter and notice to remove your stock & cease deliveries & collection from the garage.
The garage was packed to the rafters (of which we have pictures) – not merely 3 shelves & once weekly courier collection as you now claim. Maybe it was 3 shelves of stock when you started during Covid but the business had grown to a packed garage and the orange & blue courier truck there for collection & delivery almost daily.
RE your allegation “you hear from Annie when there is a rental increase”. This is 100% indicative of your elasticity with the truth. You were given 1 rent increase in 4 years. Due to Covid the owner & myself, again in collaboration, were sympathetic to the loss of income and increased financial pressure that the pandemic brought about on tenants, and rentals remained the same until well after normal business operations resumed, with the first rent increases since Covid coming into effect in 2022 (i.e. as you know this landlord owns a portfolio of units in this complex).
In addition, before all this started, we installed new flooring to the value of R38,000.00 and performed various maintenance. This was well before the termination of the lease.
Regarding initial maintenance when you moved in, on the 6th of August 2018 you sent an email confirming that most of the maintenance work requested had been completed, and that you had forgotten to mention the toilet lid being loose to the contractor. We acknowledge that this may have slipped through the cracks after that, but it was not part of the initial repair work completed and never mentioned to me again.
It is our job to investigate and resolve matters of breach, but for performing this due diligence and acting on instruction from the landlord, you took to slander on Facebook. It was only after this public display that the Landlord decided to 1. Pay an attorney to send you a warning letter – because our landlord’s feeling is that if you attack us you are in fact also attacking her - and 2. to give instruction that your lease would not be renewed for any further term.
If you wish to communicate with us you may contact us, or our lawyer directly (at your cost). We are not interested in engaging with this social media circus that seems to be your form of entertainment.
The LettingWorx Team