Bad service - impacted my growth

Good day

I have experienced the worst service from the above-mentioned institution (Let's Study). In February 2019 I paid R20 000 for a 12-month PM course. I was promised to receive part-time classes and study material. In March 2019 I didn't receive any communications or updates from the institution. After phoning several times for assistance and feedback I was told my course doesn't include part-time classes and they will send my study material. I only received module 1 out of 10 Modules in August 2019 after several telephones and email requests. In January 2020 I visited the institution offices as I received no further assistance via telephone and email. I was instructed by the sales manager to submit my module1 assignment at the institution's office after my submission, until today 06 January 2020 I received no feedback or communications from the Let's Study team.