We sell stuff,now Let's shop SA

My Husband ordered and paid for an item around 19th Aug.No tracking number ever supp**** and Post Office strike blamed for no delivery.If it was at P O then surely tracking would have been issued.They are now dragging their feet on refunding the money over 10 Days and they will be dealing with it shortly is the response you get.I think the Customer Service stinks and will never buy from them again