Worst customer service ever

We had a company team building booked for Friday, 8 April at 15h00 and found the staff, especially the blonde lady very rude and unhelpful when we arrived. Waited at the reception desk for 10 minutes without anybody coming to assist, walked around to the bar area and standing waiting while they were serving other customers with drinks, no one acknowledge my presence of even looked at me. When the one lady was finally done I asked her who is responsible for the reception desk and she said the two of them, herself and an african lady and told me very rudely that she was busy with customers. What am I then, not a customer???

I've e-mailed the team lists the day before and we arrived half an hour earlier as per the request on the website only to find the previous group started late as they were waiting for their players.

I was then told by the blonde lady that they will only be finished at about 15h30 to 15h45 and we will just have to wait for them to complete their games before we start. I was not happy with this answer as we planned our games to start at 15h00 to be finished at 17h00 as a lot of our group had to catch a bus or taxi to get home and they can't stay late. I asked how she will be handling this as their rules on the website clearly states:

"The game will start at your "playing time" with the number of players that you have paid for, even if not all the players have arrived yet. This basically means that the players who have arrived will play for those who have not arrived yet - once the late comers arrive, they will just carry on from where the others left off. This does unfortunately mean that late comers won't have a full game so please encourage your guests to be on time."

She was totally unhelpful and shrugged her shoulders and said there is nothing she can do about it. I went to call one of our managers to deal with the situation and after he spoke to her, she disappeared and the African lady came to assist. We then had to split the members of one of our teams between the other teams as they didn't have enough open lanes to accommodate us and she had to capture all the names and team names before we were able to start playing. We only started at approximately 15h45, which resulted in a lot of our players not being able to finish their games before they had to leave.

The customer service at this venue is pathetic and if you can't stick to your own rules why have rules then. We've spend a lot of money on the day as we also added platters to our bill and drinks and the service we received left a sour taste. We will definitely not go back to this specific venue again.

Management need to get the right staff to deal with customers or send them on proper training.