**************** DUE INEFFECTIVE COMMUNICATION AND POOR CUSTOMER SERVICE

Travel agency has bad customer service, hard to reach and even difficult to get response and help in due time.

I have practically lost R3500 from their 2020 bushfire package. It took them close to 2 years of back and fourth to refund my other R3400 from the same package. Currently I am being informed that I have basically forfeited the remaining R3500 because I did not attend the 2022 bushfire.