Bad Service and slow repairs

I Upgraded my Data contract through Vodacom to an Asus Transformer Book the first week of December 2015. I got it as a gift for my boyfriend, On Christmas eve we opened it and it didn't want to switch on, We thought maybe it's just taking long because it is the first time. We called on Vodacom who instructed us to contact the repair centre who will pick up the device and have it repaired. Eventually Danie from Let Me Repair contacted me and said that he will be at my house on the 31st of December 2015 he will fix it on site. Danie showed up at around 12 that afternoon, Had a look at the device and told us it is a hardware issue and he will have to take it with, Being holidays he will only be able to look at it Monday and order the parts if needed and we will have it back before the next Friday. A week later I finally got through to Platinum warranties who gave me feedback that it was the motherboard they ordered the parts it will be there the next day and they can test and send it back, Ever since I have phoned every 2nd day because they just don't give us feedback. Everytime I hear the same story.. I am so disappointed that Vodacom can use people that treat their clients so bad!!!