Bad Service and Misleading Information

My laptop, which I purchased through FNB, stopped working so was sent in for repairs. LetMeRepair received it on 24 January and I was told that it would take 5 to 7 working days to be repaired. I called LMR to check in and was told that they were waiting on parts for repairs. On Wednesday, 31 Jan, I was told that the parts had arrived and that it would be repaired on that Thursday/Friday and I would get my laptop back the following week. On Monday, 5 February, I called LMR to check in. This is when I was told that the laptop had been sent to the supplier and they have no information as to how long the repairs will take. The customer service agent could not explain why I was told that LMR had been waiting so long for parts only to then send the laptop off to the suppliers, nor why I had been told that the repairs would be taking place when they so clearly would not be. SUPER unimpressed with this service.