NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Letaba River Lodge
How is Letaba River Lodge rated on Hellopeter?
Hellopeter has tracked Letaba River Lodge across 4 reviews. Letaba River Lodge hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Letaba River Lodge? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2023
Untruthful and sneaky, they change policy by sending you a message after you book. Wanting more money.
My husband and I booked for a mini weekend by Letaba River for our anniversary. We did not stay , they cancelled our booking and said they did not want us there anymore , reason being they are untruthful. Immediately after you finish booking on their policy that says you are liable to pay R300 before you leave if you break anything, they send you a message and say they want R600 upfront only refundable after 48hours. In their reviews you can see other people complaining about similar issues of being accused of damaging something, they just will be wanting to keep the money and not refund you. I saw the rest of their reviews, they basically want to claim that people have damaged something on their property even if they haven’t, that is why they hide that factor upon booking then only mention it after people book. They want to keep the breakage fee and claim something was broken. I called them after I saw the cancellation they did , they cancelled because I told them it’s not right to let people book first then ask for more money after and say it’s “standard policy” when in actual fact standard policy means that information should be included upon booking. They Switched language over the phone to Sepedi just because I am black and I considered this as profiling me, Mark the host gave his wife whom I suspect they claim is management, the phone ,then started shouting at me in Sepedi. I am not even Sepedi speaking. I mentioned that I was not Sepedi but she continued shouting and gave Mark back the phone who also continued shouting at me. If my refund is not done in the days it said it would, my lawyer will be in touch, they are the ones that initiated the cancellation before I even suggested it. They can blame everything to booking. com in court if I don’t receive my refund. If they were truthful in what they do they would inspect the place before people leave their property and refund them immediately not to say wait 48hours on top of bringing up a surprise cost , years of experience don’t make them perfect, they must learn to take suggestions through people’s complaints but no, all they do is fight back in their reviews, therefore they won’t learn anything, their bad reviews have similar complaints, they don’t listen when clients suggest, they are quick to fight, hence similar complaints about their general bad service, for example their dogs, more than one person complained about that, you’d think after the first complaint they at least lock the dogs in for a brief moment for the guests to settle in their booking but no, they will even respond to the complaints saying their dogs are beautiful, it’s fine if they are beautiful but dogs are not for everyone, they just couldn’t Lock them up for a few minutes upon guests arrival. They don’t consider that other people are generally scared of dogs I can type all day about similar complaints over the years that they have never bothered to change, and there is a very distinct similarity of the people that have bad reviews, they treat people differently through profiling, if you go through all reviews upon booking you will pick up what I am saying.
1 reviews | Active since Oct 2023
Untruthful and sneaky, they change policy by sending you a message after you book. Wanting more money.
My husband and I booked for a mini weekend by Letaba River for our anniversary. We did not stay , they cancelled our booking and said they did not want us there anymore , reason being they are untruthful. Immediately after you finish booking on their policy that says you are liable to pay R300 before you leave if you break anything, they send you a message and say they want R600 upfront only refundable after 48hours. In their reviews you can see other people complaining about similar issues of being accused of damaging something, they just will be wanting to keep the money and not refund you. I saw the rest of their reviews, they basically want to claim that people have damaged something on their property even if they haven’t, that is why they hide that factor upon booking then only mention it after people book. They want to keep the breakage fee and claim something was broken. I called them after I saw the cancellation they did , they cancelled because I told them it’s not right to let people book first then ask for more money after and say it’s “standard policy” when in actual fact standard policy means that information should be included upon booking. They Switched language over the phone to Sepedi just because I am black and I considered this as profiling me, Mark the host gave his wife whom I suspect they claim is management, the phone ,then started shouting at me in Sepedi. I am not even Sepedi speaking. I mentioned that I was not Sepedi but she continued shouting and gave Mark back the phone who also continued shouting at me. If my refund is not done in the days it said it would, my lawyer will be in touch, they are the ones that initiated the cancellation before I even suggested it. They can blame everything to booking. com in court if I don’t receive my refund. If they were truthful in what they do they would inspect the place before people leave their property and refund them immediately not to say wait 48hours on top of bringing up a surprise cost , years of experience don’t make them perfect, they must learn to take suggestions through people’s complaints but no, all they do is fight back in their reviews, therefore they won’t learn anything, their bad reviews have similar complaints, they don’t listen when clients suggest, they are quick to fight, hence similar complaints about their general bad service, for example their dogs, more than one person complained about that, you’d think after the first complaint they at least lock the dogs in for a brief moment for the guests to settle in their booking but no, they will even respond to the complaints saying their dogs are beautiful, it’s fine if they are beautiful but dogs are not for everyone, they just couldn’t Lock them up for a few minutes upon guests arrival. They don’t consider that other people are generally scared of dogs I can type all day about similar complaints over the years that they have never bothered to change, and there is a very distinct similarity of the people that have bad reviews, they treat people differently through profiling, if you go through all reviews upon booking you will pick up what I am saying.