VERY BAD SERVICE OR EITHER NO SERVICE AT ALL

I am a member for more than 15 years and I have never experience such bad service as the past 3 months. I have placed an order on 2 separate occasions. First in April and second in June and all that the agents keep telling me is "Out of Stock" or "No Stock". Seriously something is very wrong. What is going on with your stock and orders? This is really not acceptable and I refuse to be told that you do not have stock. Make a plan and get stock. I smell a rat.